FAQ's

Gleaming Beauty – Frequently Asked Questions (FAQs)

Welcome to the Gleaming Beauty FAQ page! Here, you'll find answers to some of the most common questions about our products, services, and policies. If you can't find what you're looking for, feel free to contact us directly.

1. How do I place an order?

To place an order, simply browse our products on our website, select the items you wish to purchase, and click on the “Add to Cart” button. Once you're ready, go to your cart, review your items, and proceed to checkout. Enter your shipping details, select your payment method, and complete your order.

2. Can I modify or cancel my order after placing it?

Once an order has been confirmed and payment processed, we begin preparing it for shipment. Unfortunately, we are unable to make changes or cancel orders once they’ve been submitted. Please double-check your order before confirming it.
If you need to make a change urgently, contact our customer service at [email/phone], and we will try our best to accommodate your request before shipment.

3. What payment methods do you accept?

We accept the following payment methods:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- [Any other payment methods you accept]

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package via the shipping carrier’s website. If you have any issues with tracking, feel free to contact us.

5. Do you offer free shipping?

Yes, we offer free standard shipping on orders over [insert amount]. Check our promotions page or subscribe to our newsletter for more information on current shipping deals and offers.

6. Do you ship internationally?

Currently, we offer shipping within [Country Name]. Unfortunately, we do not ship internationally at this time. We are working on expanding to international shipping, and we’ll notify our customers when this option becomes available.

7. How do I return or exchange a product?

We offer returns and exchanges within 30 days of purchase. The item must be unused, unopened, and in its original packaging.
- Returns: If you’d like to return a product, please refer to our Return & Exchange Policy for detailed instructions. You will need to contact our customer service team to initiate the return.
- Exchanges: If you’d like to exchange an item, please reach out to us, and we’ll guide you through the exchange process. If the exchange is due to a product defect or error, we will cover return shipping.

8. What is your return policy for damaged or defective items?

If you receive a damaged or defective product, please contact our customer service team immediately at [email/phone] with photos of the issue. We will provide you with a replacement or issue a refund based on your preference.

9. How long will it take to receive my refund?

Once your return has been processed and the item inspected, we will issue your refund to the original payment method. Please allow 7-10 business days for the refund to appear on your account, depending on your bank’s processing time.

10. Can I change my shipping address after placing an order?

If you notice an error in your shipping address after placing the order, please contact us as soon as possible. If the order hasn’t been shipped yet, we’ll update the address for you. After shipment, we can no longer change the shipping address.

11. Are your products cruelty-free?

Yes! Gleaming Beauty is committed to cruelty-free practices. None of our products are tested on animals, and we work only with suppliers who uphold the same ethical standards.

12. How do I know which shade or product is right for me?

We offer detailed product descriptions, including ingredients, usage instructions, and customer reviews. If you’re unsure about which shade or product is best for your skin type or needs, you can reach out to our customer service team for personalized recommendations.

13. Do you offer gift cards?

Yes, we offer Gleaming Beauty gift cards for any occasion! You can purchase gift cards directly from our website in various denominations. Gift cards are delivered via email and can be used for online purchases.

14. I forgot my password. What should I do?

If you forgot your password, simply click the “Forgot Password?” link on the login page. We’ll send you a password reset email with instructions on how to reset your password.

15. Can I subscribe to your newsletter?

Yes! To stay up to date with the latest product launches, exclusive offers, and beauty tips, subscribe to our newsletter at the bottom of any page on our website. We respect your privacy and will never share your information with third parties.

16. What should I do if I have a problem with my order?

If there is an issue with your order, whether it's a missing item, wrong product, or any other issue, please contact our customer service team immediately at [email/phone]. We’ll work quickly to resolve the issue.

17. How can I contact customer service?

If you need assistance or have any questions, you can reach our customer service team at:
- Email: [Insert email address]
- Phone: [Insert phone number]
- Operating Hours: [Insert business hours]

Thank you for choosing Gleaming Beauty! We’re here to help make your beauty shopping experience as smooth and enjoyable as possible. If you have any other questions, don’t hesitate to reach out to us.